Terms and conditions

These terms apply to all offers and agreements of ApexSafe. By placing an order in our webshop, you accept these terms.

All prices on the site include VAT. If you are logged in with a business account, prices are shown excluding VAT; the VAT is then stated separately on the invoice. Shipping costs are shown in your basket before you order.

The agreement is concluded once your payment is complete and we have confirmed your order by email. Payment runs through our payment provider Mollie, with iDEAL, Bancontact or card; your payment details never reach us. ApexSafe may refuse an order, for example if a product turns out to be unavailable. In that case we refund the full amount.

We deliver to the Netherlands, Belgium and Luxembourg. Your order is shipped directly by our supplier. The expected delivery time is shown with the product and in your order confirmation. ApexSafe is not liable for delays caused by force majeure or by the carrier.

We provide a 30 day warranty on all our products. In case of a defect you are entitled to free repair, replacement or a refund. The warranty does not apply to improper use.

ApexSafe is not liable for indirect damages. Our liability is limited to the invoice amount of the order concerned.

Consumers have the statutory right to withdraw from the purchase within 14 days of receipt, without giving a reason. The period starts on the day after you receive the product. You can notify us of your withdrawal through our withdrawal page, by email, or using the statutory model withdrawal form.

After notifying us, return the product within 14 days, unused and where possible in its original packaging. We refund the full purchase amount (including standard shipping costs) within 14 days of receiving the product back, or of you demonstrating that it has been sent. The direct cost of returning the product is yours, unless agreed otherwise.

In addition to the statutory right of withdrawal, you can return products up to 30 days after receipt, provided they are unused and in their original packaging. Contact us at info@apexsafeofficial.com.

You can submit complaints about the performance of the agreement to info@apexsafeofficial.com. We respond within 14 days. If we cannot resolve it together, you can submit your dispute through the European ODR platform: ec.europa.eu/consumers/odr.

Dutch law applies to all agreements. Disputes are submitted to the competent court in the Netherlands.