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Returns and right of withdrawal

Last updated: September 2026

You have a statutory 14 day cooling-off period. As a consumer you may withdraw from your purchase within 14 days of receipt, without giving a reason. The form below lets you notify us directly.

How does it work?

  • The cooling-off period starts on the day you (or someone you designate) receive the product.
  • You notify us of your withdrawal using the form below, by email, or with the model form further down.
  • Return the product within 14 days of your notification, unused and where possible in its original packaging.
  • We refund the full purchase amount (including standard shipping costs) within 14 days, provided we have received the product back or you can demonstrate that it has been sent.
  • The direct cost of returning the product is yours, unless agreed otherwise.

Notify a withdrawal

Prefer email? Send your withdrawal toinfo@apexsafeofficial.com.

Model withdrawal form

You may also use the statutory model form below (only complete and return it if you wish to withdraw from the contract):

To: ApexSafe, info@apexsafeofficial.com

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*:

Ordered on* / received on*: ..................
Name of consumer(s): ..................
Address of consumer(s): ..................
Signature (only if this form is sent on paper): ..................
Date: ..................

* Delete as appropriate.

Company details and contact

ApexSafe
Email: info@apexsafeofficial.com
Phone: +31 6 17 38 01 42
Chamber of Commerce number: 42162246
VAT identification number: NL005546121B20

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