Returns and right of withdrawal
Laatste update: August 2026
You have a statutory 14 day cooling-off period. As a consumer you may withdraw from your purchase within 14 days of receipt, without giving a reason. The form below lets you notify us directly.
How does it work?
- The cooling-off period starts on the day you (or someone you designate) receive the product.
- You notify us of your withdrawal using the form below, by email, or with the model form further down.
- Return the product within 14 days of your notification, unused and where possible in its original packaging.
- We refund the full purchase amount (including standard shipping costs) within 14 days, provided we have received the product back or you can demonstrate that it has been sent.
- The direct cost of returning the product is yours, unless agreed otherwise.
Notify a withdrawal
Prefer email? Send your withdrawal toinfo@apexsafeofficial.com.
Model withdrawal form
You may also use the statutory model form below (only complete and return it if you wish to withdraw from the contract):
To: ApexSafe Benelux, info@apexsafeofficial.com
I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*:
Ordered on* / received on*: ..................
Name of consumer(s): ..................
Address of consumer(s): ..................
Signature (only if this form is sent on paper): ..................
Date: ..................* Delete as appropriate.
Company details and contact
ApexSafe Benelux (being registered)
Email: info@apexsafeofficial.com
Phone: +31 6 17 38 01 42
ApexSafe Benelux is currently being registered. The Chamber of Commerce number, the VAT identification number and the registered address will be published here once registration is complete.
